Premium Cards

Requirements

• Existing Equity account
• KRA PIN
• Original and copy of national ID /passport.

Charges

Potential Risks

• Do not share PIN with anyone.
• If the card is suspected to be compromised, change the PIN at an ATM location.
• Avoid sharing your full card number, expiry date and card verification value with anyone
• Always keep your cards safe. In case the card is misplaced/lost, this should communicate to the bank to block the card immediately .The cardholder can also self-block the card through the Equity APP.

• Transaction Process

  • Card transactions on debit cards are real time.

• Complaints Handling Process

  • Lodge complaint at any of our branches, via call center, info@equitybank.co.ke or website: https://equitygroupholdings.com/ke/ We will record your feedback and issue you with a reference number.
  • We will acknowledge you feedback within 48hours.
  • If we cannot resolve the complaint immediately, we will advise on the next cause of action and when to expect feedback from us.
  • We will endeavor to resolve the complaint within 7 working days. However, should we require more time to it, we will keep you updated with progress every 7 days until the complaint is resolved.
  • Should the resolution not meet your satisfaction, feel free to get back to us with your concerns and we will review the issue and resolution and revert to you.

• Rights and Obligations

  • T & Cs of products are available on website and as part of account opening form.
  • Data privacy policy included in customer onboarding and account opening forms